Return & Refund Policy
Return policy on customer remorse
If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at firstname.lastname@example.org .
We only accept returns for customer remorse on the following conditions:
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item must be in its original packaging with all original accessories
In cases of customer remorse returns, shipping costs are paid by the customer.
Return policy on damaged, wrong or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at email@example.com
In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order.
NOTE: All returns will require you to pay for return shipping.
Returning an order
You can return the product through the following process.
1.Contact us via email at firstname.lastname@example.org, and state the reason of your return.
2. We check your order and provide you with a return address after you meet the return conditions, and we will provide you with the nearest return address based on your address.
3. Pack the item neatly and carefully and return the return package at your own expense to the address provided by us.
4. We wait for the return package to be delivered and check the package contents.
5. Process refund or exchange for you within 5 working days
It takes approximately 30 days to receive your refund.
1. (1 day) After submitting the return request by contacting us, we will inform you of the return address, please contact the logistics provider at your own expense to return the package to our return address.
2. (15-20 days) After you return the return package to our return address, it will take about 15-20 days for the package to arrive at our return address.
3. (7 days) We will wait for your package to arrive. We will process your refund within 7 days of receiving your package. Refunds will be credited back to your original payment account. During this period, if we find any problems, we will contact you through your email, please pay attention to your email.
Cancelling an order
You can contact us to cancel the order within 24 hours after placing the order, and we will cancel the order for you and give you a full refund. If you need to cancel the order due to customer reasons after 24 hours, we will charge a 15% order processing fee, and we will provide You refund 85% of the order value.
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at email@example.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.